Privacy Policy

MoyoWangu respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you use the MoyoWangu website, app, early access registration, matchmaking services, communication features and related services.

By using MoyoWangu, you agree to the collection and use of your personal information as described in this Privacy Policy.

1. Who We Are

MoyoWangu is a matchmaking platform created to help Zimbabweans in Zimbabwe and across the diaspora meet genuine people with intention, culture and shared values.

For the purposes of data protection law, MoyoWangu is the organisation responsible for deciding how your personal information is used.

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

MoyoWangu Support
Email: support@moyowangu.com
Website: moyowangu.com

2. Information We Collect

We may collect personal information when you register, create a profile, complete verification, use the website or app, contact us, communicate with other members or use our services.

This may include:

Your name.

Your display name.

Your email address.

Your phone number.

Your WhatsApp number, where provided.

Your date of birth.

Your gender.

Your country, city, hometown and location information.

Your profile photos.

Your occupation, education level and general background information.

Your relationship status declaration.

Your relationship intentions and preferences.

Your cultural background information, such as tribe, totem, language, dialect, religion, heritage, hometown, ancestral village or related cultural details.

Your matchmaking preferences, such as preferred age range, location preferences, long-distance preferences, relocation preferences and family-related preferences.

Your messages, reports, support requests and communications with us.

Your verification status and verification-related information.

Your payment or subscription status, where paid features are used.

Technical information such as IP address, device type, browser type, operating system, app version, log data, cookies and usage data.

We only ask for information that helps us provide, protect and improve the MoyoWangu service.

3. Sensitive or Special Category Information

Some information you choose to provide may be sensitive or treated as special category data under data protection law. This may include information that could relate to religion, ethnicity, cultural background or similar identity-related details.

We collect this information because MoyoWangu is designed to support culturally relevant matchmaking and meaningful introductions.

Where required by law, we will ask for your explicit consent before using this type of information for matchmaking, profile, verification or related service purposes.

You do not have to provide optional cultural, religious or heritage information, but not providing it may affect how accurately we can suggest relevant matches.

You may update or remove certain profile information through your account settings or by contacting us.

4. How We Use Your Information

We use your personal information to:

Create and manage your account.

Verify your identity, email address, phone number or profile.

Check that members are real and reduce fake accounts, duplicate accounts, ghost accounts, scams and misuse.

Build and manage your public and private profile.

Provide matchmaking and suggest potential introductions.

Understand your preferences and relationship intentions.

Allow members to communicate where communication features are available.

Review registrations and early access applications.

Provide customer support.

Send important service messages, verification emails, login links, reminders and account updates.

Send marketing messages where permitted by law or where you have agreed to receive them.

Manage subscriptions, payments and paid features.

Keep the platform safe, secure and reliable.

Detect, investigate and prevent fraud, abuse, harassment, unauthorised access and breaches of our Terms of Service.

Improve the website, app, user experience, features and services.

Comply with legal, regulatory, tax, accounting or security obligations.

5. Our Lawful Basis for Using Your Information

We use your personal information only where we have a lawful basis to do so.

Depending on the purpose, we may rely on:

Contract: to provide the service you request, manage your account, process your registration, provide matchmaking features and deliver paid features.

Consent: where you choose to provide optional information, agree to marketing, consent to certain verification checks or provide sensitive information that requires explicit consent.

Legitimate interests: to operate and improve MoyoWangu, keep the platform safe, prevent fraud, protect members, understand service usage and manage our business.

Legal obligation: where we need to comply with laws, regulations, court orders, tax obligations or lawful requests.

Where we rely on consent, you may withdraw your consent at any time. This will not affect any processing that happened before consent was withdrawn.

6. Public Profile Information

Some information you provide may be visible to other members as part of your profile.

This may include your display name, age or age range, general location, profile photos, relationship intention, selected background details and other information you choose to make public.

We will not intentionally show your full legal name, email address, phone number, WhatsApp number, ID document, verification document or private contact details on your public profile unless you clearly choose to share them.

You should not include sensitive contact details, financial information or private information in public profile sections.

7. Private Information

Some information is used privately by MoyoWangu for account management, safety, verification, moderation and matchmaking.

This may include your email address, phone number, WhatsApp number, verification data, account status, admin notes, safety reports, login records and private preferences.

Private information is not intended to be displayed publicly, but it may be used by our team and trusted service providers where necessary to operate and protect the service.

8. Verification Information

To help keep MoyoWangu safe, we may ask you to complete verification checks.

Verification may include email verification, phone verification, photo verification, liveness checks, ID verification or other account safety checks.

Verification information may be used to:

Confirm that you are a real person.

Help prevent duplicate accounts.

Reduce fake profiles and ghost accounts.

Protect members from scams and misuse.

Investigate suspicious activity.

Enforce our Terms of Service.

Your verification documents and private verification details are not shown publicly on your profile.

Verification does not guarantee that a member is safe, honest, compatible or suitable. Members are still responsible for their own decisions and personal safety.

9. Messages and Member Communications

If MoyoWangu provides messaging or communication features, we may process messages and related metadata to deliver the service, support safety, investigate reports, prevent abuse and enforce our Terms.

We do not recommend sharing financial information, identity documents, home addresses, passwords, banking details or other sensitive information with other members.

If another member makes you feel unsafe, asks for money, sends suspicious links or behaves abusively, please report them to us.

10. Cookies and Similar Technologies

MoyoWangu may use cookies, pixels, local storage and similar technologies to operate the website, keep you logged in, remember preferences, understand usage, improve performance, support analytics and protect against abuse.

Some cookies are necessary for the service to work. Others may be used for analytics or marketing, where allowed by law.

You can control cookies through your browser settings. Disabling some cookies may affect how the website works.

Where required, we will ask for consent before using non-essential cookies.

11. Analytics and Advertising

We may use analytics tools to understand how people use MoyoWangu, improve the platform and measure marketing performance.

We may also use advertising platforms to promote MoyoWangu and understand the effectiveness of campaigns.

These tools may collect information such as device data, browser data, pages visited, referral sources and interaction events.

Where required by law, we will ask for consent before using certain analytics or advertising technologies.

12. Payments and Subscriptions

If you use paid features, payment information may be processed by payment providers, app stores or other third-party payment services.

MoyoWangu does not need to store your full card details where payment is handled by a secure third-party provider.

We may store payment status, subscription level, renewal information, transaction references and billing-related records needed to manage your account and comply with legal or accounting obligations.

13. Who We Share Information With

We may share personal information with trusted third parties where necessary to operate, protect and improve MoyoWangu.

This may include:

Hosting and cloud infrastructure providers.

Email delivery providers.

SMS or phone verification providers.

Identity, photo or liveness verification providers.

Payment processors and app stores.

Analytics and advertising providers.

Customer support and communication tools.

Professional advisers, such as lawyers, accountants or compliance advisers.

Law enforcement, regulators, courts or public authorities where required by law or necessary for safety.

We only share information where there is a valid reason and appropriate safeguards are in place.

We do not sell your personal information.

14. International Transfers

MoyoWangu may be used by members in Zimbabwe, the United Kingdom, South Africa and other countries.

Some of our service providers may process information outside the country where you live.

Where personal information is transferred internationally, we will take reasonable steps to protect it and use appropriate safeguards where required by data protection law.

15. How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

Retention periods may depend on the type of information, the purpose for which it is used, legal requirements, safety needs and whether your account is active.

As a general guide:

Account and profile information is kept while your account is active.

Verification status and related safety records may be kept while your account is active and for a reasonable period afterwards to prevent duplicate accounts, fraud or misuse.

Messages and support communications may be kept for safety, moderation, dispute handling and service improvement.

Payment and transaction records may be kept as required for tax, accounting and legal purposes.

Incomplete, inactive, unverified or rejected registrations may be deleted or anonymised after a reasonable period.

We may retain limited information after account deletion where needed for legal, safety, fraud prevention, dispute resolution or legitimate business reasons.

16. How We Protect Your Information

We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure.

These measures may include access controls, secure hosting, encryption where appropriate, monitoring, backups, staff access limits and security reviews.

No online service can be guaranteed to be completely secure. You should also protect your account by keeping login links, passwords, devices and personal information safe.

17. Your Rights

Depending on where you live and which data protection laws apply, you may have rights over your personal information.

These may include the right to:

Access the personal information we hold about you.

Ask us to correct inaccurate or incomplete information.

Ask us to delete your personal information.

Ask us to restrict how we use your information.

Object to certain uses of your information.

Withdraw consent where we rely on consent.

Ask for a copy of your information in a portable format.

Complain to a data protection authority.

We may need to verify your identity before responding to a request.

Some rights may be limited where we need to keep information for legal, safety, fraud prevention, security or legitimate business reasons.

18. Marketing Communications

We may send you marketing communications about MoyoWangu, including updates, new features, offers, events or community announcements, where permitted by law.

You can unsubscribe from marketing emails at any time by using the unsubscribe link or contacting us.

We may still send service messages, such as verification emails, login links, account notices, safety alerts and important platform updates.

19. Children

MoyoWangu is only for adults aged 18 and over.

We do not knowingly allow anyone under 18 to register or use the service.

If we believe that a user is under 18, we may suspend or delete the account and related information.

20. Automated Matching and Recommendations

MoyoWangu may use information you provide to suggest matches, prioritise introductions or recommend profiles.

These suggestions may be based on factors such as age range, location, relationship intentions, preferences, cultural background, availability, verification status and other compatibility signals.

Automated suggestions are only a tool to support introductions. They do not guarantee compatibility, relationship success, safety or suitability.

You remain responsible for deciding whether to communicate with or meet another member.

21. Safety Reports and Moderation

If you report another member or another member reports you, we may collect and review information related to the report.

This may include profile information, messages, account activity, verification status, screenshots or support communications.

We use this information to investigate safety concerns, enforce our Terms of Service, protect members and prevent misuse.

22. Account Deletion

You may request deletion of your account by contacting us.

When your account is deleted, we will delete or anonymise personal information where reasonably possible.

We may keep limited information where necessary for legal obligations, fraud prevention, safety, dispute resolution, accounting, enforcement of our Terms or protection of other members.

23. Links to Other Websites

MoyoWangu may contain links to third-party websites, social media pages, app stores, payment providers or external services.

We are not responsible for the privacy practices, content or security of third-party websites or services.

You should read their privacy policies before providing personal information to them.

24. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

When we make changes, we may update the “Last updated” date and, where appropriate, notify members.

Your continued use of MoyoWangu after changes are published means you accept the updated Privacy Policy.

25. Complaints

If you are concerned about how we use your personal information, please contact us first so we can try to resolve the issue.

You may also have the right to complain to your local data protection authority.

In the United Kingdom, you can complain to the Information Commissioner’s Office.

26. Contact Us

For privacy questions, account requests or data protection concerns, contact:

MoyoWangu Support
Email: support@moyowangu.com
Website: moyowangu.com

27. Our Privacy Commitment

MoyoWangu is built on trust, safety and respect.

We collect personal information to help real Zimbabweans meet genuine people with intention, culture and shared values.

We will continue working to protect your information, reduce fake accounts and create a safer space for meaningful connections.